Pacific Clinics is Looking for an Executive Vice President/Chief Administrative Officer



Job Announcement
Executive Vice President/Chief Administrative Officer

Pacific Clinics ( located in Arcadia, CA provides community-based programs for children and adolescents, transitional-age youth, adults, older adults and the homeless.  Pacific Clinics now has more than 80 service locations in Los Angeles, Orange, San Bernardino and Ventura counties.

Reporting to the President/CEO, the Executive Vice President/Chief Administrative Officer (EVP/CAO) directs the success of Pacific Clinics’ business operations by providing leadership and strategic direction to key operating units, consistent with the Agency’s established strategic goals, objectives, and policies.  The EVP/CAO has direct management responsibilities over the Agency’s finance functions, human resources, operations, claims operations and technology/IT infrastructure, and works collaboratively across the Agency to ensure operational success and the provision of high quality services.  As a member of the Executive Management Team, the position works closely with the President/CEO and the Board of Directors to develop and implement strategies, monitor and manage results, build organizational and staff capacity, and ensure financial sustainability.  The EVP/CAO also acts as a liaison to the Board of Directors relating to operational matters, and develops, strengthens, and maintains working relationships with both external and internal stakeholders.

Responsibilities include:

Financial Management

  • Provides oversight and management relating to the Agency’s finances in conjunction with the President/CEO and Board of Directors.

  • Plans, coordinates, and executes the annual budgeting process with support from the Chief Financial Officer.

  • Tracks, monitors, evaluates and reports on the Agency’s finances to the President/CEO, and the Board of Directors, Budget and Finance Committee.

  • Engages in rigorous financial analysis and contingency planning to ensure the ongoing financial sustainability of the organization.

  • Works with the CFO to create long-term financial projections, budgets, and goals for the Agency and its programs.

  • Establishes and maintains relationships with Pacific Clinics’ financial institutions, public sector funders, Board of Directors Budget and Finance and Audit Committees, and contracting partners.

Claims Operations

  • Provides oversight and management over the Agency’s claims operations strategies, goals, processes and operations.

  • Monitors, measures and reports on claims operations results to the President/CEO and Board of Directors.

  • Ensures that productivity meets or exceeds service and quality standards.

  • Ensures the timely execution of all operational aspects related to billing and revenue generation.

Human Resources

  • Provides oversight and management over the Agency’s human resource strategies, goals, processes and operations.

  • Works with the VP of Human Resources to ensure suitable talent acquisition methods/results and a strong talent pipeline.

  • Ensures that the Agency is inclusive in its hiring practices, and that staff demographics reflect the service population.

  • Establishes performance management systems, in coordination with the VP of Human Resources, to ensure the effective management of the Agency’s staff.

  • Oversees the creation and implementation of the Agency’s compensation and benefits plans.

  • Ensures the provision of staff training programs and professional development opportunities to improve capacity and achieve greater outcomes.



  • Provides oversight and management relating to the Agency’s technology and IT infrastructure to support internal operations and program administration.

  • Directs and supports the Agency’s technology development efforts, including the electronic health records system and other Agency-wide systems of significant size and scope.

  • Ensures integrity and security of data and systems, as well as continually assesses and provides guidance on cybersecurity threats and appropriate mitigation options.


  • Plans, develops and implements strategies for operational management to meet established Agency performance plans within approved budgets and proposed time frames.

  • Manages all resources required for successful operations, including technology and staff.

  • Establishes and maintains appropriate systems for measuring necessary aspects of operational management.

  • Ensures all Agency activities meet requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.

Education, Experience and Positon Requirements

  • Master's degree in business administration, accounting or finance.

  • Ten (10) years of experience in operations management with increasing responsibilities for multifaceted direction and planning.

  • Excellent verbal and written communication skills.

  • Excellent analytical and organizational skills.

  • Ability to read, understand and analyze Pacific Clinics' budgetary information.

  • Knowledge of database and accounting computer application systems to supply the most accurate operations information.

  • Ability to select, train and supervise staff.

  • Ability to develop relationships with other community agencies.

  • Knowledge of, and ability to work competently with an ethnically diverse staff and client population is essential.

  • Must possess a valid California driver's license and maintain an insurable driving record under the Pacific Clinics liability policy.

Pacific Clinics offers competitive salary excellent employee benefits.

For consideration please submit a cover letter and resume to:

Veronica Raef
Talent Acquisition Manager
Pacific Clinics – Human Resources Department