Getting ‘Engagement’ From Your EHR

For the most part, executives of health and human service organizations haven't viewed electronic health records (EHR) as a tool for improving staff satisfaction or consumer engagement.

Most of the coverage about clinical professionals' views of EHRs are pretty negative—see Survey: Ophthalmologists hold negative perceptions of EHRs, 92% of Nurses Dissatisfied with EHR Technology, Health IT, and Patient, Physician Satisfaction with EHR Systems Remains Low. And, even though consumer engagement is more important than ever to improve self-care and improve outcomes, consumers' satisfaction with their ability to access their own health data is mixed. Recent surveys show . . .