Pacific Clinics (“the Agency”) is committed to providing access and inclusion to all individuals with or without disabilities to our buildings and website. The Agency regularly reviews operations and programs to identify and address barriers to promote an accessible environment to everyone that comes to the Agency.

The Agency carefully evaluates all requests and/or complaints about accessibility, and/or accommodations to ensure that reasonable accommodations are made whenever possible to allow people to participate fully in the services provided by the Agency. 

Examples of Accessibility Issues

• Architectural – the environment prevents physical access for people with disabilities. Hallways and doorways that are too narrow for a person using a wheelchair, electric scooter or walker or poor lighting for people with vision loss. 
• Attitudinal – Actions from Agency can result in people feeling they are being treated differently than others. terminology, language, gestures, body language, patronizing tendencies, or stereotypes that display a belief that persons with a disability, different race or religion, or social status should be treated differently than others.
• Communication – a person cannot easily receive and/or understand information that is available to others, the tone of their voice, the absence of interpreters, telecommunication devices for the deaf (TDD) and/or blind, and materials in a language or format understood by the client. 
• Environmental – The environment does not feel welcoming. Examples of non-comfortable would be a flickering light, pervasive perfume/scents, high noise levels, no signs showing people where to go.
• Healthcare – policies, practices or procedures result in some people feeling they are receiving unequal access or being excluded. The ability to receive services regardless of race, ethnicity, age, income, ability, sex, gender, sexual orientation, geographic location, or health status in their preferred language.
• Transportation – the site is not accessible by public transportation; the site is too far away from the client’s location.
• Technology – technology, or the way it is used, does not meet the needs of people, is the website available in their preferred language, lack of internet access or devices/equipment for telehealth visits.

Employees who have a complaint about an employment issue should contact their HR Business Partner pcweb.pacificclinics.org/hr/hr-business/. Human Resources will have an oversight to Accessibility Complaints from Employees, Former Employees, and Applicants.