Empowering your workforce through training

Pacific Clinics Training Institute

At Pacific Clinics Training Institute (PCTI), we offer a range of customized training for behavioral health care workers, aligned industries and community members. We have trained more than 20,000 individuals throughout various community sectors. Grow your skills and learn from instructors with real-world experience.

Customized Trainings

Medi-Cal Peer Support Specialist Certification Training
Zoom Webinar / 80 Hours
Join our virtual classroom. In this training, you’ll attend live webinars and discussions, complete self-paced training modules, and work in small-group coaching sessions. You will also attend supervisor briefings. Learn the 17 core competencies that set you up to become a Medi-Cal Peer Support Specialist.
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Housing Specialist Certification Training
In-Person / 6 Hours
In this in-person training, you’ll learn how to reach out to and interact with people who are unhoused to help you earn a Housing Specialist Certification. Experienced instructors teach you practical methods to help reduce substance use and increase the success of their mental health care.
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Health Navigator Certification Training
In-Person and Webinar / 45 Hours
In this course by PCTI and the Univeristy of Southern California’s (USC) School of Social Work, you’ll earn credits to become a Health Navigator, working with clients to teach them the skills to navigate the health care system.
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Membership & Packages

At PCTI, we offer customized training and courses taught by subject-matter experts. If you would like to offer training to your employees or a group on an ongoing basis, email us at PCTI@pacificclinics.org.

Package 1

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Package 2

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Frequently Asked Questions

What certification trainings does Pacific Clinics offer?

Pacific Clinics has experienced Subject Matter Expert trainers and offers the following certifications.

Medi-Cal Peer Support Specialist training
Peer Services for the Unhoused Specialization training (for certified Medi-Cal Peer Support Specialists in California) 
Peer Services in Crisis Care Specialization Training (for certified Medi-Cal Peer Support Specialists in California) 
Housing Specialist Certification Training
Health Navigator Certification Training

How do I register/sign up?

PCTI offers quarterly certification courses that require interested individuals to complete an application. Interested participants must register online at least 3 business days (72 hours) (excluding Saturday, Sunday and federal and state holidays) before the training start date. Access to registration links for the upcoming sessions can be found here: www.MyPCTI.org

Does Pacific Clinics offer any “no-cost” training programs?

Yes! The PC Peer Careers Program is a grant-funded program that provides an array of services at no cost to eligible participants. It is an opportunity for those interested in pursuing a career as a Medi-Cal Peer Support Specialist to attend our 80-hour training course for free as well as other services, such as: career counseling and planning, exam preparation, mentoring, resume assistance and job placement services (if needed).

If individuals are interested in attending the course for free or receiving any of the other supportive services, we invite them to apply for the PC Peer Careers Program as soon as possible.

Apply Here: https://www.surveymonkey.com/r/PeerCareers

Applicants are required to meet the following requirement to be considered for the academic award.

Applicants must be at least 18 years of age.
Possess a high school diploma, general equivalency degree (GED) or college degree.
Self-identify as having experience with the process of recovery from mental illness or substance use disorder, either as a consumer of these services or as the parent, caregiver, or family member of a consumer.
Be willing to share one’s experience as a person with lived experience and recovery to help others.
Reside in California

Pacific Clinic will occasionally offer free trainings for the community. Check the schedule for available courses.

How can I access my registered training?

Once an applicant completes the zoom registration, they will receive an email directly from zoom with a personalized link. Please do not share the link with others and save the invite on your calendar for easy access.

Are the courses in-person or virtual?

Most of our courses are held virtually; however, select courses are held in person. Please defer to the course description to see where the course will take place.

Are there technical requirements for virtual courses?

Participants must be able to login using a desktop/laptop/iPad/tablet and have access to the Zoom application. Participants must have internet access and must be able to access a camera and microphone for the purpose of training participation.

How do I access the training platform?

Before purchasing/enrolling, participants must ensure that they understand the technical requirements and have appropriate online access.

What happens if my course is cancelled?

Training cancellation and scheduling changes may occur. In this event, Pacific Clinics will refund the program registration fee but is not responsible for travel expenses (if any). Pacific Clinics works hard to ensure there are no changes to the schedules because we value participants, their time, and the efforts they make to attend and plan for training. There are times that events beyond our control occur. Pacific Clinics reserves the right to cancel or postpone the training program due to unforeseen circumstances. In those cases, Pacific Clinics reserves the right to take the following actions:

Cancel, reschedule, or postpone a training
Substitute a different trainer
Change training location/ access links
Make other changes to the training schedule as circumstances dictate
Trainings may be cancelled if fewer than the required minimum number of participants register.

Those affected by such an action will be notified as soon as possible after the change has been made via email. Should Pacific Clinics cancel a training due to low enrollment or some unexpected event, registrants who have paid for the training in advance will have the choice to receive a full refund or credit for a future scheduled training.

Do I receive Continuing Education (CE) credits for courses/classes taken?

Courses that offer continuing education credits will be advertised depending on course content. Please refer to the course description to see if the course you’re enrolled in qualifies for CE credits.

What Continuing Education (CE) Providers is Pacific Clinics an Approved Provider for?

Certified Peers: Pacific Clinics is an approved CalMHSA training provider.

Psychologists: Pacific Clinics is approved by the American Psychological Association to sponsor continuing education for psychologists. Pacific Clinics maintains responsibility for this program and its content.

RN, PT Credit: Pacific Clinics is a California Board of Registered Nursing, Provider #CEP11979, for contact hours (BRN).

LMFT, LPCC, LEP and/or LCSW Credit: Pacific Clinics (Provider # 1000080) is approved by the California Association of Marriage and Family Therapists to sponsor continuing education for LMFT’s, LCSW’s, LPCC’s and LEP’s. Pacific Clinics maintains responsibility for the program and all its content.

California Consortium of Addiction Programs and Professionals (CCAPP-EI): Pacific Clinics is a California Consortium of Addiction Programs and Professionals (CCAPP-EI), Provider #4S-94-282-1123, for continuing education hours (CEH’s) (formerly known as CFAAP/CAADAC).

California Association of Alcohol/Drug Educators (CAADE): Pacific Clinics is an approved California Association of Alcohol/Drug Educators Provider #CP40 974 C 1224, for continuing education hours (CEH’s) (CAADE).

How do I request an accommodation?

Process: Accommodations may be requested in writing by answering the “Special Accommodations Needed” question on the application. Participants may request accommodations by emailing PCTI@pacificclinics.org or by speaking to a dept. representative.

Timeframe to make the request: Accommodations will be addressed immediately and, on a case-by-case basis; however, please allow a max of 5 business days to accommodate any requests.

What is considered appropriate classroom etiquette?

Do not share the URL and/or password of the class meeting provided to you
Find a quiet, private place to attend the meeting
Be “”camera ready”” or presentable, wearing regular classroom or business appropriate attire. Avoid overly casual or suggestive clothing
Highly encourage everyone to keep their camera on
Avoid potentially offensive backgrounds (real or virtual)
Mute yourself and/or turn off video when necessary to avoid distracting sounds and sights

How do I withdraw or cancel my registration?

Training registrants must email PCTI@pacificclinics.org at least 3 business days (72 hours) prior to the start of the training to receive a full refund (if applicable.)

What is the timeframe for cancellations with & without penalty?

Registrants who do not cancel or transfer within the given timeframe, or do not attend the course, will not receive a refund. Must cancel at least 3 business days (72 hours) prior to training start date. If cancellation is made within less than 72 hours prior to the start of the training, registrants are responsible for a $100 administrative fee. (Exceptions can be made for extenuating circumstances)

How is a refund made?

Refunds are credited in the same form of payment within 30 days. Credit for future scheduled training may be provided as an option if desired.

How do I report a grievance?

If students wish to process a formal grievance, they must email PCTI@pacificclinics.org or call the Director at 626-802-8391. Additionally, an evaluation survey is administered within 48 hours post the training completion and students can input concerns and submit their contact information if they wish to be contacted. Student feedback is taken seriously and will be reviewed and shared with trainers.

Who do I contact with questions?

Email PCTI@pacificclinics.org and a department representative will respond to your email within 48 hours.”

LET’S WORK TOGETHER

Questions? We’re Here for You.

We make a positive difference in the communities we serve.

Main Services Area

Behavioral Health

Educational Programs

Support Services

Empowering your workforce through training

Pacific Clinics Training Institute

Customized Trainings

Medi-Cal Peer Support Specialist Certification Training

Zoom Webinar / 80 Hours

Housing Specialist Certification Training

In-Person / 6 Hours

Health Navigator Certification Training

In-Person and Webinar / 45 Hours