The Agency is committed to diversity and inclusion. The Agency is committed to treating everyone with dignity and respect. You can file a complaint or grievance if you feel that your Civil Rights have been violated.
Your Rights
Examples of Civil Rights Violations may involve concerns related to race, color, national origin, sex, disability, religion, age, sexual orientation, gender identity, gender expression, and Limited English proficiency (LEP). Cultural identity may involve ethnicity, language, country of origin, level of acculturation, socioeconomic class, disabilities, religious/spiritual beliefs, gender orientation, and any other protected categories.
Additional “protected characteristics” include ancestry, physical or mental disability, marital status, AIDS/HIV, genetic information, political activities or affiliations, military or veteran status, or status as a victim of domestic violence, assault, stalking, access, assault, hate crimes, Children’s Rights, Immigration Status, Medical Condition, and many others.
We encourage you to discuss your complaint(s) directly with the employee(s) of your program whenever possible, for possible resolution. Or if you prefer you can at any time, either verbally or in writing, file a complaint or grievance by completing a Civil Rights Form available on www.PacificClinics.org, or in the lobby at all Agency locations, or
Email: ComplaintsAndGrievances@pacificclinics.org
Mail: Attention: Compliance Officer, Pacific Clinics, 499 Loma Alta Ave. Los Gatos, CA 95030 Or Compliance Officer, Pacific Clinics, 800 S. Santa Anita, Arcadia, CA 91006, or Fax 1-408-722-9191.
If you have any questions about completing this form, please call the Compliance Hotline: (844) 711-0266.
We assure you that your complaint or grievance will be kept confidential, to the extent allowed by law, and will only be discussed with those people who are directly involved in the matter.
Who to Contact
If you have questions about your rights or how to file a complaint or grievance, ask your program representative and/or If you have any questions about completing this form, please call the Compliance Hotline: (844) 711-0266.
If you have concerns about how your personal information has been used, you may contact the Privacy Officer – 408-364-4024 or email privacyofficer@pacificclinics.org.
You will not be subject to discrimination, retaliation, or any other penalty for filing a complaint or grievance.
Employees who have a complaint about an employment issue should contact their HR Business Partner. pcweb.pacificclinics.org/hr/hr-business/