Provisio recently published a case study on Pacific Clinics’ Crisis team, and how, by working with them to implement Salesforce’s call center technology, we were able to decrease the time it takes to respond to a crisis — from 50-60 minutes to 15-30 minutes — and support callers more effectively.
“Having access to live/real time data helps us make quick decisions, and when it comes to crisis, time is so important. The data also helps us look at strategies around prevention,” said Vice President, Emerging and Statewide Services Jacquelyn H. Torres.
