Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley

Main Services Area

Educational Programs
Educational Programs provide students with the skills they need to live successful lives. Our robust programs include early childhood development, classroom consultations in partnership with school districts, adult continuing education programs and parent workshops.
Support Services

Support Services offer various programs to address social determinants of health, including housing and employment coaching and placement, among other critically needed services.

During the TCOM conference, Vice President, Outcomes & Evaluation, Analytics & Trainings Scott Fairhurst, PhD presented, “Building a Culture to Prevent Critical Incidents.”

Scott starts the presentation highlighting an example of someone accidentally overdosing while living in a residential facilitywhich is an example of a critical incident, and how the nightshift employee managed the moment. The critical incident review process was not focused on finding fault in the employee, but by identifying improvement recommendations that can prevent similar incidents in the future.

In creating a safety culture, sometimes called a just culture, Scott emphasizes that it is almost never a case of a person doing something wrong, but an opportunity to review and analyze critical incidents from a systems improvement lens. He says in describing critical incidents that, “part of a definition is that you review and analyze the system, not the person.”

Not only is it important to have a review process in place, but a corrective action plan in place as well.  

Watch the presentation here.

Related Posts

Proven Alternative TMS Treatment Helps South Pasadena Client Lead More Fulfilling Life

New alternative treatment option available at Pacific Clinics helps client experience positive results. Transcranial Magnetic Stimulation (TMS) has been used successfully for more than 20 years to treat major depression, obsessive-compulsive disorder, bipolar depression and anxiety associated with depression. A noninvasive technique approved by the Food and Drug Administration (FDA), TMS applies a series of short magnetic pulses (like an MRI) to targeted areas of the brain.

Read More