Forbes published an article highlighting how nonprofits, including Pacific Clinics, are utilizing AI Agents to streamline their essential frontline operations.
At Pacific Clinics, an AI agent enhanced outreach for Enhanced Care Management, a Medi-Cal service that supports individuals with complex needs, including those experiencing chronic homelessness, health and/or mental conditions.
“Instead of cold calling members to explain eligibility, our team can begin conversations with people who are informed and ready to engage,” said Executive Director of Healthcare Business Garret Zabel. “The agent handles questions anytime. Our employees remain at the center of every critical interaction.”
With this technology, “our employees can put their energy where it matters most: building relationships that change lives,” Zabel said.
