Pacific Clinics employees, clients and families we serve have been impacted by the Southern California fires. For ways to give, click here: Donate to Pacific Clinics Assistance Fund
Pacific Clinics delivers high-quality behavioral health and social services to advance health equity and well-being for children, adults and families. Learn more about our life-affirming services offered on-site, at home, virtual and in the community.
Educational Programs provide students with the skills they need to live successful lives. Our robust programs include early childhood development, classroom consultations in partnership with school districts, adult continuing education programs and parent workshops.
Support Services offer various programs to address social determinants of health, including housing and employment coaching and placement, among other critically needed services.
Build the practical knowledge and skills needed to provide effective Enhanced Care Management (ECM) services with empathy, cultural responsiveness and a whole person approach.
Lead Care Managers help individuals with complex needs navigate medical, behavioral health and social service systems. To offer the right care requires skills to engage clients, build trust, identify needs to facilitate care, and improve outcomes.
Pacific Clinics Training Institute’s Lead Care Management Certification Training prepares learners to provide effective care management services to Enhanced Care Management populations of focus.
The curriculum addresses the seven ECM core service components and foundational skills to provide person-centered, enhanced care coordination, motivational interviewing, trauma informed care and culturally responsive practices.
By completing this training, participants will be able to:
Module A
13.5 hoursBuild foundational knowledge of ECM and LCM role and responsibilities; rapport-building skills to engage the populations served and provide person-centered care coordination.
Module B
13.5 hoursDevelop practical skills to engage individuals with complex needs and apply motivational interviewing techniques and assess risk.
Module C
12 hoursExplore ethical decision making, health promotion strategies and practices that help care managers maintain professional effectiveness to support clients.
39 hours across three modules
This training is designed for professionals who provide or support Enhanced Care Management services, including:
Organizations may also use the training to establish a shared foundation across multidisciplinary ECM teams.
Pacific Clinics Training Institute brings real world behavioral health and care management experience into every course. Training emphasizes culturally responsive, trauma informed and person-centered practices that help professionals serve California’s diverse communities.
PCTI has trained more than 20,000 professionals across behavioral health, healthcare, education and social services.
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Equip your workforce with practical skills for building trust, coordinating services and helping individuals move toward greater health and stability.
Equip your workforce with practical skills to build trust, coordinate services and help individuals move toward greater health and stability.
